"you are just an answer to my prayers..."

I don't normally work Monday mornings but my supervisor asked if I could and it just so happen to be fall break so I agreed. It had been a quiet morning, nothing out of the usual. Then the phone rang. I quickly answered, "__________ Youth Corrections. This is Stefanie, how can I help you?" I heard yelling and screaming from the other line but no response to my answer. "Hello?" Then a woman got on the phone and said,   

"I don't think this is the number I wanted to call but I really need your help." 

I quickly responded, "What can I do to help?" She then began to cry and said that she had adopted a teenage boy about two years ago and now he is sixteen. She said that she is now unable to control him. He has attacked her several times and a few nights ago attacked her while she was driving and then jumped out of the moving car and ran away. She said he finally came home this morning but is doing the same belligerent behavior and being completely disrespectful. She then went on to say, "I know it sounds weird but he is such a good kid. He just is a little misguided and has had a terrible childhood." (Lucky for her I say the same thing about people! "Everybody is good at heart.")As she told me this story I was frantically searching the books of phone numbers we have and the Juvenile Justice System website trying to find somewhere she could take him or someone that could help her. After I gave her four different phone numbers and addresses she began to cry again and said, "I called you on accident and all I know is you are just an answer to my prayers. I don't know what religion you are or what you believe in, but I believe in angels and you are one of my angels. Thank you so much. Thank you, Thank you!" I literally wanted to cry.

It's times like these that I remember why  I love my major and my job. I am right where I belong :)